Manufacturer Technical Support
Need help with a specific brand? Below you'll find direct contact details for our manufacturers' technical support teams. For product-specific troubleshooting, warranty enquiries or advanced system guidance, we recommend contacting the relevant manufacturer directly for the fastest assistance.
Find Your Manufacturer
Select a manufacturer below to view their technical support contact details and resources.
For all service and technical support, please use the contact form .
For all service and technical support, please use the contact form .
Battery-Box AU Service Partner
Alps Power Pty Ltd
Fronius Solar.SOS
Fronius Solar.SOS is the solution for technical questions from installers. The service process can be initiated online using the serial number of the inverter or a state code.
Download Fronius Solar.SOS from the App Store or Google Play, or access Fronius Solar.SOS in your browser .
For more information, visit the Fronius technical support page .
Website: www.powerplus-energy.com.au
Technical Support: support@powerplus-energy.com.au
Phone: 03 8797 5557
If you require technical support, please create a support ticket .
For Service or Spare Parts enquiries, please refer to this page .
You can also find all contact details on the Selectronic contact page .
Pre-Sale Technical Enquiries
SolarAcademy@SMA-Australia.com.au
Post-Sale Service Support
Phone:02 9491 4200
Freecall: 1800 SMA AUS (1800 762 287)
Phone support available Monday–Friday, 8AM–6PM AEST.
Case Support: SMA Online Service Center
Live chat support available Monday–Friday, 9AM–5PM AEST.
Phone: 1300 874 627
Victron has a wide range of helpful resources and a large community knowledge base. Visit the Victron support page to find technical information and assistance.
Phone: 02 8091 2771
Email: australia@winaico.com
Phone: 02 8006 1868
Email: service@zyc-energy.com.au
ZYC also provides an Assist Tool for real-time system monitoring, on-site product diagnostics and online upgrades.
Can't Find What You Need?
If you're unsure who to contact or need assistance with an order, account or general enquiry, our team is happy to help.
Contact Us