Frequently Asked Questions

Visit this registration form and complete your details. You’ll receive an activation link shortly. Click it to set your password and start using your account.

Activation links expire after 24 hours. If yours has expired, email us at webstore.wa@greentech.com.au to request a new activation link.

If you’re unable to log into your account, please email us at webstore.wa@greentech.com.au and we’ll help check and reset your login.

If you’re an existing customer, email us at webstore.wa@greentech.com.au to request a webshop login. Once your account is verified, you’ll be able to access your account as well as view your past transactions.

Yes, a single company account can have multiple logins for different employees. Email us at webstore.wa@greentech.com.au to request a new webshop login. Each email address can only be used for one login, so duplicates won’t work.

You cannot change your billing address via the webshop. Please contact our account department at accountsreceivable@greentech.com.au to request the change.

1. Log into your account and click on your account name located in the top-right corner.
2. Under Settings, select Address Book.
3. Click Edit or Remove on the relevant address card.

1. Log into your account and click your account name located in the top-right corner.
2. Under Settings, select Profile Information.
3. Click Change Address next to your current email address.
4. Enter your new email address twice and your current password. Click Send verification email to submit.
5. A new activation link will be sent to your new email address.
6. Click it to create a password and log in with your new email address.

Payment options depend on your agreed payment terms.

With a credit limit: You can pay for your order after the goods are delivered, in line with your agreed payment terms.

Without a credit limit: Payment must be made in advance with either credit card, or after placing your order in the webshop, our team will send you a proforma invoice. To help speed up delivery, please email your proof of payment to the team.

You can check your payment terms by logging into your account and navigating to: Account > Billing > Account Balance.

You can apply for a new credit account via the Greentech credit application form.

You can increase your credit limit (if eligible) by submitting your request via the Greentech credit application form.

1. Log into your account and click your account name located in the top-right corner.
2. Under Billing, select Account Balance.

You cannot exceed your credit limit and will be asked to pay some of your outstanding balance before we can fulfil your next purchase.

To place an online order, you will need to have a login.

1. Click on the products and click Add to cart or Backorder if there's no stock.
2. Click on the cart icon located in the top-right corner, then click Checkout.
3. Follow the prompts and fill out your shipping details, then click Continue.
4. Select your payment method and enter your purchase reference, then click Continue.
5. Review all your details, click the tick box to confirm our T&Cs, then click Place order.

Once you place your order, our team will review it and send you a confirmation email with your SO number. We will also let you know when your order is shipped or ready for pickup.

Unfortunately, you cannot change your order via the webshop. Please contact us at webstore.wa@greentech.com.au to request order changes.

To cancel your order, please contact us as soon as possible at webstore.wa@greentech.com.au with your SO number.

If you regularly purchase the same items, the wishlist is a convenient way to save time. It lets you store frequently ordered products and add them to your cart in one go, including your preferred quantities.

1. Log into your account.
2. Find and click on the relevant product.
3. On the product page, adjust the quantity if needed, then click Add to wishlist.
4. Select an existing list or click Create a new list and give it a name.
5. Repeat these steps with other desired products.

1. Log into your account and click your account name located in the top-right corner.
2. Under Wishlist, select All my lists or click on the relevant list directly.
3. Click the tick box Select all or select only the chosen items.
4. Click Add items to cart and all selected items will be ready for checkout.

1. Log into your account and click your account name located in the top-right corner.
2. Under Wishlist, select All my lists.
3. Click on the relevant list. You can also remove a wishlist by clicking the arrow next to Edit list.
4. On the list, you'll be able to edit, move, or remove individual items.

There are 3 ways to arrange the delivery of your orders:

1. Greentech to organise freight: We will take care of everything for you and you'll be able to see the shipping cost during checkout.
2. Nominate my freight account: You will be asked to provide your account/booking information for your preferred courier and our team will book freight on your behalf once ready for collection. There is no additional cost from our side.
3. Pick Up: There is no additional charge when you organise pickup for your order. We can provide weight and dimensions once your order is packed.

Yes, during checkout you can select your preferred delivery date. Please note that this is subject to product availability and current order volumes. While we’ll do our best to dispatch your order on your requested date, we cannot guarantee exact delivery.

Please notify our team at webstore.wa@greentech.com.au if you wish to change the delivery date of your order.

We can organise freight to residential addresses except for palletised items.

On Request items are products we don't replenish but you can still place a backorder. For the lead time, please contact us at webstore.wa@greentech.com.au and one of our team members will get back to you.

On the product page, upcoming stock will be displayed under Qty Restock if the item is being replenished. The quantity shown reflects the expected available stock. Please note that the estimated arrival date is subject to change.